Client Service Rep

Job Description:

The production and distribution of Coca-Cola and its various products require a complex network of bottlers, suppliers, and distributors. The Coca-Cola Bottling Company High Country is a vital part of this network and serves as a regional bottler that plays a critical role in delivering Coca-Cola products to consumers

• Client Service Reps receive an hourly rate of $17.00 for their role.
• An all-inclusive benefits plan featuring 100% paid health, dental, and vision insurance options for staff!
• Employer-paid life insurance benefits provide employees with a sense of reassurance that their families will not suffer undue hardship following an unforeseen death
• An employer-sponsored 401K plan with an employer match is an attractive benefit for employees who are looking to save money for the future
• Product Discounts
• Much more!

Being a customer care representative also involves performing administrative tasks such as logging customer interactions, updating customer records, and creating reports for management

The Customer Care Representative is an essential member of the Business Support Services Team, responsible for delivering outstanding customer service to both internal and external customers of Coca-Cola Bottling Company High Country. This objective is achieved by utilizing a thorough understanding of Company products and programs, and collaboration with team members within the Business Support Services Department. The additional duties of the Customer Care Representative include dispatching service and sales calls, paging drivers, and routing incoming calls.

Main duties and obligations

• Take ownership of incoming calls on multiple lines and ensure timely and accurate transfer to the necessary personnel.
• Our personalized approach to logging, processing, and dispatching calls ensures that every customer receives the attention they deserve.
• Operate the windows of the lobby and office according to the daily schedule.
• Courteously acknowledge customers and visitors, determine their needs, contact the requisite company staff, and guide the visitor to the appropriate person, area, or unit.
• Oversee the daily check processing and scanning operations.
• Ensure accurate and efficient management of process equipment service tickets, including adding and removing equipment and transferring equipment between accounts.
• Process walk-in sales.
• Efficiently manage inbound mail and fax communications by categorizing, sorting, and promptly delivering them to their intended recipients.
• Use our in-house mailing system or work with outside carriers such as USPS and Fed Ex to prepare outgoing mail.
• Record any discrepancies in the accounting software and investigate the reasons for the differences.
• Simplifying Operations Purchase Order and Returnable Packaging Management.
• Direct the dispatching of orders to the company's warehouses across the region.
• Replenish the inventory of office supplies, business cards, and ink for use at the Sales Centers.
• To complete the task of providing proper attire to designated personnel, you must oversee the purchasing and distribution.
• Verify that all donations match the requirements stated in the donation procedure.
• Enjoy a Satisfying Cup of Armada Coffee.
• The job of a backup for a vault teller requires excellent organizational skills and attention to detail.
• Manage clerical and administrative duties for numerous teams in the enterprise.
• When interacting with your peers, superiors, or other professionals, civility and professionalism are essential qualities to uphold while communicating.
• Ensure that you conform with all procedures, guidelines, and directives.
• Adopt all safety measures and make use of suitable personal protective equipment to ensure safety.
• Embrace a collective approach to achieving common objectives by working with all levels of company staff.

Developing Abilites Through Training

• Ability to seamlessly manage multiple phone lines is an important trait for individuals in customer service roles.
• Proficiency in utilizing a personal computer to perform different functions such as typing, creating orders, document formatting, and analyzing numerical data.
• Ability to multi-task.
• The characteristic of adaptability is demonstrated when an employee can comfortably adapt to changes in the workplace.
• The capability to converse or write in a manner that is clear and succinct is a fundamental component of communication efficaciousness.
• To possess enthusiasm means to have the power to infuse both simple and complex tasks with excitement and dynamism.
• Demonstrating regular attendance and availability to both peers and higher-ups is crucial to earning a reputation for reliability.
• Prioritize safety and security. Follow established procedures and operate equipment and materials with care.
• A precise eye for detail and the ability to juggle numerous tasks are key attributes for those in organizational positions.
• The information provided must be kept confidential.
• Acting in a truthful and respectful manner while maintaining personal and professional integrity are crucial aspects of upholding the company's values.

Requirements:

Education and Experience:

• While a high school diploma may be more useful in certain fields, a GED can still demonstrate a level of proficiency and commitment to education
• It is necessary for the prospective candidate to have either a year of customer service experience or a combination of education and training that equips them with relevant skills and knowledge for this job.

Training Requirements:

• New Hire Orientation
• The safety training program is available to all employees, regardless of their job function or level within the company hierarchy, making safety a top priority throughout the organization
• All employees are required to attend the Annual Diversity and Harassment Training to ensure they understand the importance of creating a welcoming and respectful workplace

Physical Demands:

• Individuals working in an office need to be able to sit in the same posture for an extended period while operating a computer.
• Doing this kind of work entails physical movement like walking, speaking, and perceiving sounds. Furthermore, it involves handling and manipulating objects, utilizing one's hands. Visual acuity needed for the task includes keen eyesight and focusing capability especially when working on the computer terminal.

PPE can also be used at home and in recreational activities to ensure safety

• None

Work Environment:

• The noise level within the work environment can become moderately high because of the operation of warehouse equipment.
• Schedules can be subject to adjustments and may range from 6 am to 7 pm, Mondays through Fridays, including a 60-minute lunch break and 40 hours of weekly work. Additional hours might be necessary infrequently.

While this job description lays out the key duties and qualifications of the position, it is not an exclusive list. Employees may be required to perform additional job-related functions and must possess the necessary job-specific expertise and abilities to do so.

Coca-Cola Bottling Company High Country understands the importance of a drug-free work environment and takes the necessary measures to achieve this.

Salary Description:

Commence employment at $17.00 every hour