Client Support Specialist

Job Description:

Coca-Cola has become a hallmark of American culture and is known for its iconic branding and advertising. The company's success is largely attributed to its ability to stay relevant and appeal to a wide range of consumers across generations

• The hourly wage for the position of Client Support Specialist is at $17.00.
• A comprehensive benefits package that includes health, dental, and vision services at no expense to workers!
• A valuable aspect of employer-paid life insurance is that it ensures employees' dependents receive a guaranteed and substantial payout, giving them the breathing space and financial stability they need
• 401K plans that offer an employer match are a fantastic investment vehicle for employees looking to save for retirement
• Product Discounts
• Much more!

To be successful as a customer care representative, you must have exceptional communication skills, both orally and in writing, to ensure that customers are provided with accurate and timely information

Engaging in effective customer service for both internal and external customers of Coca-Cola Bottling Company High Country is the main responsibility of the Customer Care Representative, who is a valued member of the Business Support Services Team. Tasked with utilizing a deep understanding of Company products and programs, as well as the knowledge of team members within the Business Support Services Department to achieve this goal. The Customer Care Representative is also responsible for dispatching service and sales calls, paging drivers, and answering incoming calls.

The pivotal tasks and duties that need to be done in order to meet the goals and objectives of the organization

• Efficiently and effectively answer multiple phone lines, and ensure that messages are relayed accurately to the intended recipient in a timely manner.
• Utilizing innovative technology, we are capable of logging, processing, and dispatching sales and service calls quickly and accurately.
• Adhere to the predefined timetable and oversee the functioning of office and lobby windows.
• Politely receive clients and visitors, identify their needs, coordinate with the appropriate company representatives, and direct the customer/visitor to the suitable contact, office, or location.
• Handle the scanning and processing of checks received on a daily basis.
• Implement changes to customer accounts, such as adding or removing process equipment, or transferring equipment between accounts, as required.
• Process walk-in sales.
• Prioritize incoming mail and ensure delivery to the intended individuals; organize and manage the distribution of fax messages.
• Select the best option for mailing outgoing correspondence, either through USPS, Fed Ex, or using our internal mail truck.
• Use accounting software to perform a cash reconciliation at the end of each day or shift.
• Efficiently Processing Operations Purchase Orders and Returnable Packaging Requests.
• Organize the dispatching of orders to the company's multiple warehouses.
• Source office-oriented goods like ink, business cards, and office supplies intended for the convenience of Sales Centers.
• The action plan that needs to be implemented is to assign the procurement and dispersal of attires to the appropriate personnel.
• Consistently apply the donation procedure's guidelines when preparing donations.
• Armada Coffee sets a high benchmark for quality, with beans sourced from across the globe and roasted to perfection.
• As a backup for a vault teller, one must adhere to strict policies and procedures to avoid any potential errors or fraudulent activity.
• Fulfill a range of administrative tasks for multiple departments of the organization.
• To engage with your colleagues, managers, or other stakeholders effectively, it's crucial to remain courteous and uphold professional decorum.
• You must follow all work instructions, policies, and regulations.
• Be sure to observe all safety precautions and equip yourself with necessary safety gear.
• Support a team-oriented atmosphere in which employees of all levels work together to achieve mutual goals.

Skills are critical for effective job performance. They enable employees to perform tasks efficiently and effectively, which translates to increased productivity. Employers should focus on developing employee skills to enhance their job performance

• Competency in fielding phone calls on several lines is a necessary skill for employees in busy call centers.
• Expertise in effectively employing a personal computer to facilitate paging, order entry, word processing, and data analysis tasks.
• Ability to multi-task.
• Adaptability refers to an individual's ability to adapt and adjust to changes in the work environment.
• Communication aptitude entails the ability to transmit ideas via clear and straightforward sentences verbally or in written form.
• The feature of enthusiasm is characterized by instilling a sense of energy and enthusiasm into the day-to-day responsibilities as well as the more elaborate, long-term objectives.
• Maintaining a consistent presence and accessibility to both staff and leadership is a vital component of being a reliable team member.
• Uphold standards of safety and security. Take personal responsibility for following procedures and handling equipment and materials with caution.
• To excel in an organizational role, it's imperative to possess a strong focus on details and the ability to multitask effectively.
• Ensuring strict confidentiality is a key requirement.
• The ability to exhibit behaviors that are credible, trustworthy, and respectful is paramount when representing the company and upholding its values.

Requirements:

Education and Experience:

• Some institutions may require a high school diploma as a prerequisite for admission, while others may accept a GED as an equivalent credential
• This position requires an individual with at least a year of experience in customer service or a combination of education and experience that provides them with the expertise and knowledge necessary for successful performance.

Training Requirements:

• New Hire Orientation
• To ensure that employees are engaged and retain the information provided during the safety training, the curriculum includes a mix of videos, simulations, and hands-on activities
• The organization prioritizes diversity and harassment training, which is provided to all employees yearly

Physical Demands:

• An individual working in an office needs to maintain a sitting position for long periods while operating a computer.
• The job duties encompass utilizing one's physical capacity such as walking, vocalizing, and perceiving auditory stimuli. It also involves manipulating objects manually. The required vision abilities include visual accuracy, especially when using the computer terminal.

Employers have a responsibility to provide their employees with the necessary PPE and to train them on proper usage and maintenance

• None

Work Environment:

• Due to equipment usage in the warehouse, the noise level at work may reach moderate levels.
• A typical workweek comprises 40 hours, with flexible working hours ranging from 6 am to 7 pm on weekdays, while a one-hour break is a part of the schedule. Additional hours may be requested on an as-needed basis.

This job description describes the primary responsibilities and requirements of the position, but is not all-inclusive. Employees may be asked to undertake supplementary job-related tasks and must have relevant knowledge and skills.

By requiring pre-employment drug testing, Coca-Cola Bottling Company High Country is able to maintain a high standard of safety and productivity within the workplace.

Salary Description:

The hourly rate initiates at $17.00